Jun132010

In e-commerce who is the seller?

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With e-commerce platforms being so open to everyone and under a variety of different business models what do you have to do be able to take credit for the sale?
The reason for my query is I sell in e-commerce under a variety of business models, in one case I purchase from a wholesaler and resell at retail, another case I pick up items in a variety of places and resell, then I have things given to me to sell for my profit and in the final case I list and do the customer service for items that belong to someone else.

Which sales are mine?  If it is just items I have money invested in then a trading assistance, consignment shop or someone who drop ships is not a seller.

If it is just items I physically ship or have the physical inventory myself then anyone who uses a fulfillment center or drop shipping is not a seller.

If I list the item but don’t own it am I the seller?  That is a trickier one to define, many larger e-commerce companies have people that do the listing for them, but they also have someone else do the shipping and another person to do the customer service so in that case who is the seller. Then you have smaller situations where people list for others on consignment or on eBay as a trading assistant so who is the seller, the owner of the item or the person who takes the time to list it.

Does product sourcing make you a seller?  Not really, just because you have product does not make you any money, they still have to be sold somewhere.

Does being a product stager or photographer make you a seller?  No, it gets the products closer to being sold as you now have a physical representation to show to the consumer but it will still not get you any cash as it is still not available for the consumer to purchase.

Does listing the item available for sale make you the seller?  That person at least gets the products out onto the e-commerce site so it is available to be purchase.

Does it matter if the e-commerce model is a large company or a 2 person job?  A solo operation is easy of course they are the seller as they do all the steps involved, but what of any business model with more than 1 person.

Just in the circle of e-commerce sellers I know, there are many that are individual people doing all the work, then I know people who list things that belong to others as their sole income, others who are large enough to have a staff to do the work for them.  So who should take the title of “THE SELLER?”

In my case I feel all the sales are mine, the ones that I have no money invested in but list, the ones I have money invested in and the ones I list for others because I do the research on price, title and description, and I am the one that handles the customer service both the complaints and the compliments.  Even though my name is not on the door I am the one accountable for the sales or lack there of.  If I were not listing them they would not be available for sale on the venues I work with.

What part of the job do you think makes someone the seller?

I will be interested in others opinions so please leave a comment

Apr192010

Why are rules for other people?

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I spend a lot of time trying to teach my kids to live right.  That there are rules and they need to follow them whether they like them or not.  But somewhere along the line when we become adults we tend to decide some rules are good enough to be followed and others we either disregard or try to circumvent.

My question is why?  Why do we decide which rules we are willing to follow and which ones apply to other people.  When other people break the rules we rail at the fact it is unfair that they got away with it and benefited by breaking it and we were penalized by following it.

They say lack of rules will lead to anarchy however it seems most of us spend time working around them everyday, whether speeding on the highway, fudging numbers on taxes or lying to loved ones.

What would happen if everyone followed the rules?  Think about it, it starts with breaking the small rules like fibbing to your parents or swiping that first piece of candy at the store.  Then the more we get away with it the more we decide the rules are meant for everyone else.  Eventually living by your own rules because the norm rather than the exception so why do we bother trying to teach kids to follow the rules?

Apr122010

Heading to Ecommerce summit 2010

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Tonight, I am staying at a hotel at the local airport to leave early in the morning for Las Vegas to attend the Ecommerce Summit 2010.

People have been asking me what I look forward to the most about the trip.  The funny thing is for me it is as much about getting away and seeing a new place as it is the learning, networking and meeting new people.

I am really looking forward to meeting the people I did not meet in Atlanta for eBay on location last month and seeing the people that I have not yet met.

I look forward to networking with people whose businesses are where I would like my to be next year and 5 yrs in the future.  I want to learn effective ways to move my business forward in 2010 and beyond.

What truly amazed me though was how sad I was saying good bye to my kids.  I had an entire night tonight all on my own and realized I had not real idea what to do with it.  No kids to try to get to bed, no eBay listings to get accomplished.  So I actually sat and watched television for the first time in ages.

One of the most interesting thing I discovered when looking at the agenda for the week, is that thanks to social media over the last year I have build connections with a lot of the presenters there and if not the presenters themselves then people that know them.

Social media has been the best networking experience I have encountered.  I am years ahead of where I would have been if I had just stuck to reading forums and searching articles on the web.  I am learning daily what is really important and what is fluff, and I realize I do not have a lot of time for fluff in my life so I really appreciate the meat in the posts and tweets of the people I follow.

I am sure I will have much more to say over the course of the week so what my tweets, facebook pic and blog posts as the week goes on.

If you can’t make it to Las Vegas do like I did last year and make sure you listen to the podcasts from the Summit and watch any live video that is streamed on either You tube or Justin.tv.

I know I felt like I was there last year just with the amount of information that came out of the summit via social media.

Talk to you later in the week.