In e-commerce who is the seller?

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With e-commerce platforms being so open to everyone and under a variety of different business models what do you have to do be able to take credit for the sale?
The reason for my query is I sell in e-commerce under a variety of business models, in one case I purchase from a wholesaler and resell at retail, another case I pick up items in a variety of places and resell, then I have things given to me to sell for my profit and in the final case I list and do the customer service for items that belong to someone else.

Which sales are mine?  If it is just items I have money invested in then a trading assistance, consignment shop or someone who drop ships is not a seller.

If it is just items I physically ship or have the physical inventory myself then anyone who uses a fulfillment center or drop shipping is not a seller.

If I list the item but don’t own it am I the seller?  That is a trickier one to define, many larger e-commerce companies have people that do the listing for them, but they also have someone else do the shipping and another person to do the customer service so in that case who is the seller. Then you have smaller situations where people list for others on consignment or on eBay as a trading assistant so who is the seller, the owner of the item or the person who takes the time to list it.

Does product sourcing make you a seller?  Not really, just because you have product does not make you any money, they still have to be sold somewhere.

Does being a product stager or photographer make you a seller?  No, it gets the products closer to being sold as you now have a physical representation to show to the consumer but it will still not get you any cash as it is still not available for the consumer to purchase.

Does listing the item available for sale make you the seller?  That person at least gets the products out onto the e-commerce site so it is available to be purchase.

Does it matter if the e-commerce model is a large company or a 2 person job?  A solo operation is easy of course they are the seller as they do all the steps involved, but what of any business model with more than 1 person.

Just in the circle of e-commerce sellers I know, there are many that are individual people doing all the work, then I know people who list things that belong to others as their sole income, others who are large enough to have a staff to do the work for them.  So who should take the title of “THE SELLER?”

In my case I feel all the sales are mine, the ones that I have no money invested in but list, the ones I have money invested in and the ones I list for others because I do the research on price, title and description, and I am the one that handles the customer service both the complaints and the compliments.  Even though my name is not on the door I am the one accountable for the sales or lack there of.  If I were not listing them they would not be available for sale on the venues I work with.

What part of the job do you think makes someone the seller?

I will be interested in others opinions so please leave a comment

Heading to Ecommerce summit 2010

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Tonight, I am staying at a hotel at the local airport to leave early in the morning for Las Vegas to attend the Ecommerce Summit 2010.

People have been asking me what I look forward to the most about the trip.  The funny thing is for me it is as much about getting away and seeing a new place as it is the learning, networking and meeting new people.

I am really looking forward to meeting the people I did not meet in Atlanta for eBay on location last month and seeing the people that I have not yet met.

I look forward to networking with people whose businesses are where I would like my to be next year and 5 yrs in the future.  I want to learn effective ways to move my business forward in 2010 and beyond.

What truly amazed me though was how sad I was saying good bye to my kids.  I had an entire night tonight all on my own and realized I had not real idea what to do with it.  No kids to try to get to bed, no eBay listings to get accomplished.  So I actually sat and watched television for the first time in ages.

One of the most interesting thing I discovered when looking at the agenda for the week, is that thanks to social media over the last year I have build connections with a lot of the presenters there and if not the presenters themselves then people that know them.

Social media has been the best networking experience I have encountered.  I am years ahead of where I would have been if I had just stuck to reading forums and searching articles on the web.  I am learning daily what is really important and what is fluff, and I realize I do not have a lot of time for fluff in my life so I really appreciate the meat in the posts and tweets of the people I follow.

I am sure I will have much more to say over the course of the week so what my tweets, facebook pic and blog posts as the week goes on.

If you can’t make it to Las Vegas do like I did last year and make sure you listen to the podcasts from the Summit and watch any live video that is streamed on either You tube or Justin.tv.

I know I felt like I was there last year just with the amount of information that came out of the summit via social media.

Talk to you later in the week.

Focusing what is important and what are just distractions?

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When building a business, the standard advice it to visualize your goal, and the steps along the way then focus on your plan to get there.  However, none of us live in a vacuum and life has a way of throwing us off course.  How do you know what to focus on and what is just a distraction?  The trick is to prioritize and that should be easy but when you have many responsibilities which takes precedence.

E-commerce entrepreneurs tend to have many irons in the fire whether multi-channel selling or multiple businesses.  I have colleagues that sell on many different e-commerce sites and others that have multiple business being educators, sellers, broadcasters, and bloggers.  Most work for themselves but others like myself have contracting jobs with other companies or work for clients as well as themselves.  The only way for it to work and to work well is to figure out which projects can be automated, and which require your  undivided attention.

The most important strategy to managing all of it is you have to realize that not everything can be dealt with at once and multi-tasking will only get you so far.   I am the queen of multi-tasking but I am finally starting to acknowledge that when I try to do to many things at the same time it just takes that much longer to get any thing finished to my satisfaction.  Right now I manage several online stores, some on eBay, some on Amazon, and some on Bonanzle.  Some are entirely mine and the others I have managing responsibilities.

I have noticed over time that the work I do for others tends to take priority over my own e-commerce presence and there is a very good reasons that is should be that way.

First, I have made a commitment to others to accomplish a certain task.  I tend to take my commitments to others very seriously, my word is very important to me and if I do not stand behind my word, it has no value.

Second, once these projects are completed they will be much easier to be automated.  The majority of the work I do for others is managing their inventory on their various selling sites so once it is listed, then all that is required is to either relist or remove as the items sell.  The largest amount of work is in the set-up.

Lastly, these are cases where I can work smarter not harder.  These stores make money for me on a regular basis, and all that is required it to answer customers questions, and list the inventory.  Others do the packing and shipping.

This all makes logical sense as I write this and sounds like a great plan doesn’t it.  Now here are the issues that can foil the best plan.  I manage stores for 2 different people.   I have a basement full of inventory I need to list for myself.  In my personal life I have a husband who is disabled, he had a traumatic brain injury while in the Navy which causes seizures and memory issues, and he is also dealing with PTSD.  I have a grown son who is married with 2 children a 2yr old son  and 7 yr old daughter.  Here at home with me is my  2 younger children an active 8 yr old son with ADHD and a very dramatic almost 4 yr old daughter with some gross motor challenges.  Then I have all the other tasks required to manage  a household along with older parents to make sure I make time for and  an elderly couple that lives down the street with some major medical challenges that we are really the only family they have.

So are all these things distractions or things that require my focus.  I can honestly say it depends on the day, the hour and the minute.  Each one of these things is important in its own right and under certain circumstances can assist me in following a plan or completely derailing it.  One sick kid, can throw off any plans for an entire day.  I stayed home after my youngest was born to be able to participate in school activities for both of my younger ones.  So those are some of the choices I have made.

Right now, I have set up a priority list that works for me.  During the day, it is the kids, family, parents, friends and house.  If my house is not as clean as my mothers so be it.  It is good enough for me.  Then in the evening when the kids are in bed I focus on doing the listing for the project that makes me the most money.  Right now it is for one of the stores I manage for someone else.  When I get that one all listed I will focus on the other one that I manage for someone else.  I know both of these projects will increase my household cash flow, they can be done in a schedule that works for me and my household and will soon be mostly automated.

On the days, when I can find a spare hour or 2, I will start working on some of my own personal inventory.  It is much more time consuming as it is all one of a kind stuff that requires research,  photographs, descriptions, and different types of packaging for shipment.   As I finally rehome all of the inventory I can start using that cash flow to purchase more products in a more stable line. I do realize right now that all that product downstairs is a liability rather than a asset but there is a time for everything and everything in its time.  So I can continue to move forward within the grand plan of working smarter not harder.

So which of the things that you focus on are actually important and which are distractions and how do you know the difference?